Cancellation

Before you accept a quotation

A request or a quotation you have not accepted can be withdrawn at any time. Nothing is payable until you accept a quotation.

After you accept a quotation

Changes and cancellations are handled under the terms in the quotation you accepted. Those terms, including how the £75 reservation is treated and when it is refundable, are given to you in writing before you pay anything.

How to cancel or change a booking

• Message us on WhatsApp or email accounts@ralotech.co.uk, quoting your booking reference.
• We confirm every cancellation and change in writing. Please keep that reply as your record.

Changes

Changes to dates, times, locations or the number of vehicles depend on the operator's availability and may change the price. Nothing changes until we have confirmed it in writing. If a change would cost more, we tell you the new price first and you decide whether to go ahead.

If the operator cannot provide the service

If the operator cannot provide a booking, or a booking cannot be confirmed after you have paid, we tell you as soon as we know. We then offer you an alternative where we can. If you do not want the alternative, or there is none, we refund what you paid for that booking.

Refunds

Refunds are made through the payment provider to the payment method you used, where possible. How long the money takes to reach you depends on the provider and your bank.

Your statutory rights

Nothing on this page affects your statutory rights.